Sultan AlOlama Medical Center; Your family's favorite healthcare destination

Terms & Conditions

At SAMC Medical Center, we are committed to providing you with the highest level of care and service. Please review our returns policy below:

  1. Appointment Changes and Cancellations:
    • If you need to reschedule or cancel your appointment, we kindly request that you provide us with at least 24 hours notice prior to your scheduled appointment time.
    • We will make every effort to accommodate your request and find a suitable alternative appointment slot, subject to availability.
  2. No Refunds:
    • We regret to inform you that we do not offer refunds for any services availed at our clinic.
    • Once services have been rendered, they are considered non-refundable, regardless of the circumstances.
    • Replacement of procedure/session and any amount of refund is not possible. For any treatment once completed or not, including the package paid in advance as per the clinic policies refund is not allowed.
  3. Unsatisfaction and Concerns:
    • If you are unsatisfied with your recent visit or have concerns about the services you received, please inform us promptly.
    • We value your feedback and will make every effort to address your concerns and provide a satisfactory resolution.
  4. Exclusions:
    • Products or items purchased from our clinic, such as therapy aids or equipment, are subject to their own respective return policies. Please inquire with our staff regarding the specific return policy for such items.
  5. Contact Us:
    • For any questions or concerns related to appointment changes, cancellations, or unsatisfactory with services, please contact our clinic directly.
    • Our dedicated staff will be available to assist you and provide any necessary information.

We appreciate your understanding of our returns policy. If you have any further inquiries, please do not hesitate to reach out to us. Thank you for choosing SAMC Medical Center, and we look forward to serving you with exceptional care.


1. Etihad Mall

04 256 5550

4. Sheikh Zayed Road

04 346 8686

2. Al Barsha Mall

04 324 4446

5. Aswaaq Al Qouz


7. DentiCare ®

04 244 5232

3. Mirdif

04 284 5778

6. The Aesthetics Clinic ®

04 436 2672